Privacy Policy

1. Information We Collect

Personal Information

When you register for our courses or use our services, we may collect the following personal information:

• Full name and contact information (email address, phone number)
• Professional information (job title, company name, LinkedIn profile)
• Payment information (processed securely through our payment partners)
• Course preferences and learning history
• Communication preferences and feedback

Automatically Collected Information

We automatically collect certain information when you visit our website:

• IP address and browser information
• Device type and operating system
• Pages visited and time spent on our website
• Referral sources and search terms
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your personal information for the following purposes:

Course Delivery and Support

• Providing access to purchased courses and materials
• Sending course updates, schedules, and important announcements
• Processing payments and managing your account
• Providing customer support and responding to inquiries
• Issuing certificates and tracking progress

Communication and Marketing

• Sending newsletters and promotional materials (with your consent)
• Notifying you about new courses and special offers
• Conducting surveys and collecting feedback
• Personalizing your learning experience

Legal and Business Operations

• Complying with legal obligations and regulations
• Preventing fraud and ensuring platform security
• Analyzing website usage and improving our services
• Protecting our rights and interests

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We work with trusted third-party service providers to operate our platform:

• Payment processors (Cashfree, Razorpay) for secure payment handling
• SMS providers (Textlocal) for OTP verification
• Email service providers for course communications
• Cloud hosting services for data storage and processing
• Analytics providers to understand website usage

Legal Requirements

We may disclose your information if required by law, legal process, or to protect the rights, property, or safety of Spotel.ai, our users, or others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• SSL encryption for all data transmissions
• Secure servers with regular security updates
• Access controls and authentication systems
• Regular security audits and monitoring
• Data backup and recovery procedures

While we strive to protect your personal information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data using industry-standard practices.

5. Your Rights and Choices

You have the following rights regarding your personal information:

Access and Correction

• Request access to your personal information we hold
• Update or correct inaccurate information
• Request deletion of your account and associated data

Communication Preferences

• Opt out of marketing emails by clicking unsubscribe
• Manage notification preferences in your account settings
• Contact us to update your communication preferences

Data Portability

You can request a copy of your personal data in a structured, commonly used format.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality
• Performance Cookies: Help us analyze website usage and performance
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide you with our services and course access
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements
• Maintain business records and analytics

When you delete your account, we will remove your personal information within 30 days, except where retention is required by law.

8. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by email or through a notice on our website. The "Last Updated" date at the top of this policy indicates when it was last revised.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: