Terms of Service

1. Introduction and Acceptance

Welcome to Spotel.ai ("we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of our website, courses, workshops, training programs, and related services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms.

Who Can Use Our Services

You must be at least 18 years old to use our Services. If you are under 18, you may use our Services only with the involvement and consent of a parent or legal guardian.

Entity Information

Spotel.ai is operated by [Legal Entity Name] (CIN/Registration Number: [Number]), a company registered under the laws of India with its registered office at 4th Floor Urban Vault 145, 5th Main Rd, Sector 6, HSR Layout, Bengaluru, Karnataka, 560102, India.

2. User Account and Registration

Account Creation

To access certain features of our Services, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security of your account credentials
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized access or security breach

Account Security

You are responsible for:

• Keeping your password confidential and not sharing it with others
• Logging out of your account at the end of each session
• Any activity that occurs through your account, whether authorized or not
• Notifying us immediately if you suspect unauthorized use

Account Termination

We reserve the right to suspend or terminate your account if we suspect any violation of these Terms, fraudulent activity, or misuse of our Services. You may also request account deletion by contacting us at support@spotel.ai.

3. Course Enrollment and Access

License to Access Content

Upon enrollment and payment, we grant you a limited, non-exclusive, non-transferable license to access and view the course content for personal, non-commercial use only. This license is subject to the following restrictions:

• You may not share your account credentials with others
• You may not reproduce, distribute, or sell course materials
• You may not create derivative works from our content
• You may not use content for commercial purposes without written permission
• Access is granted for the duration specified at the time of purchase

Course Modifications

We reserve the right to modify, update, or discontinue courses at any time. While we strive to provide advance notice, we are not obligated to do so. Enrolled students will typically retain access to course materials for the duration promised at enrollment.

Technical Requirements

You are responsible for ensuring you have:

• A compatible device and operating system
• Stable internet connection
• Updated web browser
• Any additional software specified in course requirements

4. Payment and Pricing

Pricing

All prices are listed in Indian Rupees (INR) unless otherwise stated. We reserve the right to:

• Change course prices at any time
• Offer promotional discounts or special pricing
• Correct pricing errors
• Modify pricing based on currency fluctuations for international transactions

Payment Methods

We accept various payment methods through our payment gateway partners including:

• Credit and Debit Cards
• UPI (Unified Payments Interface)
• Net Banking
• Digital Wallets
• EMI options (where available)

Payment Processing

All payments are processed through secure third-party payment gateways (Cashfree, Razorpay, etc.). We do not store your complete payment card details on our servers. By making a payment, you authorize us to charge the specified amount to your chosen payment method.

Taxes

All prices are inclusive of applicable taxes unless otherwise stated. You are responsible for any additional taxes, duties, or fees imposed by your local jurisdiction.

Refunds

Refund policies are detailed in our separate Cancellation & Refund Policy. Please review that document for complete information about refund eligibility and procedures.

5. Intellectual Property Rights

Our Content

All content on our platform, including but not limited to:

• Course materials, videos, and presentations
• Text, graphics, logos, and images
• Software, code, and technical documentation
• Audio and video recordings
• Trademarks, service marks, and trade names

are owned by or licensed to Spotel.ai and are protected by Indian and international copyright, trademark, and other intellectual property laws.

Prohibited Uses

You may not:

• Copy, reproduce, or duplicate course content
• Download course videos or materials (except where explicitly permitted)
• Share, sell, or redistribute our content
• Remove copyright notices or watermarks
• Use automated tools to scrape or download content
• Create derivative works without written permission
• Use our content for commercial purposes without authorization

User-Generated Content

If you submit content to our platform (questions, comments, reviews, etc.), you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display such content in connection with our Services.

Copyright Infringement

We respect intellectual property rights. If you believe any content on our platform infringes your copyright, please contact us at legal@spotel.ai with detailed information about the alleged infringement.

6. User Conduct and Prohibited Activities

Acceptable Use

You agree to use our Services only for lawful purposes and in accordance with these Terms. You agree not to:

• Violate any applicable laws or regulations
• Infringe upon the rights of others
• Harass, abuse, or harm other users or instructors
• Submit false or misleading information
• Impersonate any person or entity
• Engage in any fraudulent activity
• Interfere with the proper functioning of our Services

Prohibited Activities

The following activities are strictly prohibited:

• Attempting to gain unauthorized access to our systems
• Using automated tools or bots to access our Services
• Uploading viruses, malware, or malicious code
• Conducting security testing without permission
• Reverse engineering our software or platform
• Creating multiple accounts to abuse promotions
• Posting spam or unsolicited advertisements
• Collecting user data without consent

Consequences of Violations

Violation of these Terms may result in immediate termination of your account, loss of access to courses, forfeiture of payments, and potential legal action. We reserve the right to report illegal activities to law enforcement authorities.

7. Certificates and Credentials

Certificate Issuance

Certificates of completion are issued for certain courses upon successful completion of all requirements, which may include:

• Completing all course modules and lessons
• Passing required assessments or exams
• Participating in mandatory live sessions
• Submitting required projects or assignments

Certificate Validity

Certificates are issued in digital format and can be verified through our platform. Certificates do not represent accreditation, professional licenses, or guarantees of employment. They serve as evidence of course completion and skills acquisition.

Revocation

We reserve the right to revoke certificates if we discover that they were obtained fraudulently, through cheating, or in violation of our academic integrity policies.

8. Disclaimers and Limitations

Service Availability

We strive to provide uninterrupted access to our Services, but we do not guarantee that our Services will be available at all times. We may experience downtime for maintenance, updates, or due to factors beyond our control. We are not liable for any interruptions or unavailability of our Services.

Educational Outcomes

While we aim to provide high-quality educational content, we make no guarantees regarding:

• Specific learning outcomes or skill acquisition
• Career advancement or employment opportunities
• Salary increases or promotions
• Compatibility with specific job requirements
• Recognition or acceptance by third-party organizations

"As Is" Basis

Our Services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

9. Third-Party Services and Links

Third-Party Integrations

Our Services may integrate with or contain links to third-party websites, applications, or services (such as payment gateways, video hosting platforms, analytics tools). We are not responsible for the content, privacy practices, or terms of use of any third-party services.

External Links

Links to external websites are provided for convenience only. We do not endorse or take responsibility for the content of external sites. Your use of third-party websites is at your own risk and subject to their terms and conditions.

Payment Gateway

We use third-party payment processors (Cashfree, Razorpay, etc.) to handle transactions. Your payment information is processed according to their terms and privacy policies. We are not liable for any issues arising from payment processing by these third parties.

10. Privacy and Data Protection

Privacy Policy

Your privacy is important to us. Our collection, use, and disclosure of personal information are governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Services, you consent to the practices described in our Privacy Policy.

Data Security

While we implement reasonable security measures to protect your data, no method of transmission over the internet is 100% secure. You acknowledge that you provide information at your own risk.

Communications

By creating an account, you consent to receive communications from us via email, SMS, WhatsApp, or push notifications regarding your courses, account updates, and promotional offers. You can opt out of marketing communications at any time.

11. Indemnification

You agree to indemnify, defend, and hold harmless Spotel.ai, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with:

• Your access to or use of our Services
• Your violation of these Terms
• Your violation of any rights of another party
• Your User-Generated Content
• Any fraudulent activity associated with your account

12. Dispute Resolution and Governing Law

Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

Jurisdiction

Any disputes arising out of or relating to these Terms or our Services shall be subject to the exclusive jurisdiction of the courts located in Bengaluru, Karnataka, India.

Informal Resolution

Before initiating any legal proceedings, you agree to first contact us at legal@spotel.ai to attempt to resolve the dispute informally. We will make reasonable efforts to resolve disputes amicably.

Arbitration

If informal resolution fails, disputes may be resolved through binding arbitration in accordance with the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted in Bengaluru, Karnataka, India.

13. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

• Posting the updated Terms on our website
• Sending an email to your registered email address
• Displaying a notice on our platform

Your continued use of our Services after such modifications constitutes acceptance of the updated Terms. If you do not agree to the modified Terms, you must stop using our Services.

14. Termination

Termination by You

You may terminate your account at any time by contacting us at support@spotel.ai. Upon termination, you will lose access to all courses and content, subject to our refund policy.

Termination by Us

We may suspend or terminate your account immediately, without prior notice, if:

• You breach these Terms
• We suspect fraudulent activity
• Required by law or legal authority
• We discontinue our Services
• You engage in prohibited activities

Effect of Termination

Upon termination, your right to use our Services will immediately cease. Provisions of these Terms that by their nature should survive termination shall survive, including intellectual property rights, disclaimers, indemnification, and limitations of liability.

15. General Provisions

Entire Agreement

These Terms, together with our Privacy Policy and Cancellation Policy, constitute the entire agreement between you and Spotel.ai regarding your use of our Services.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

Waiver

Our failure to enforce any right or provision of these Terms will not constitute a waiver of such right or provision.

Assignment

You may not assign or transfer these Terms or your rights and obligations under these Terms without our prior written consent. We may assign these Terms to any affiliate or in connection with a merger, acquisition, or sale of assets.

Force Majeure

We shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, riots, pandemics, or government actions.

16. Contact Information

If you have any questions, concerns, or complaints regarding these Terms of Service, please contact us: